Shipping Policy
Thank you for shopping with Luxos. As a marketplace platform, all orders are sourced from independent sellers and undergo inspection and authentication at our facility before final delivery to you.
Shipping Destinations
We ship worldwide, including the United Kingdom, Europe, and international destinations.
Shipping Costs
- United Kingdom: Free standard shipping on all orders (no minimum spend)
- International: Shipping costs are fixed at £25.00 at checkout
Order Handling & Delivery Timeframes
Handling Time (Processing Time)
- Seller dispatch to Luxos: up to 2 business days
- Delivery to Luxos facility: typically 1–2 business days
- Inspection & authentication: 1–2 business days
- Final dispatch to customer: within 1 business day
Total handling time: 2–5 business days
Transit Time (After Dispatch from Luxos)
- United Kingdom: 1–2 business days
- Europe: 2–7 business days
- Rest of World: 3–10 business days
Total Estimated Delivery Time
- United Kingdom: 3–7 business days (free shipping)
- Europe: 5–12 business days
- Rest of World: 7–15 business days
Delivery times are estimates and may vary due to courier delays, customs processing, or other external factors outside our control.
Shipping Carriers
We use reliable national and international courier partners. The courier selected depends on the destination and item.
Tracking
- Tracking is provided for all orders
- Tracking details are shared once your order has been dispatched from our facility
Customs, Duties & Taxes (International Orders)
- International orders may be subject to import duties, taxes, and customs fees
- These charges are determined by the destination country and are the customer’s responsibility
- Luxos is not responsible for delays caused by customs
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us. We will work with the seller and courier to resolve the issue.
Address Accuracy
Customers are responsible for providing accurate shipping details. We are not liable for delivery issues caused by incorrect or incomplete addresses.
Order Cancellations
- Orders may be cancelled before dispatch from the seller or before final shipment from Luxos
- Once an order has been dispatched, cancellation may not be possible
Contact Us
For any shipping-related questions, please contact us via the Contact Us page on our website.